Frequently Asked Questions

Frequently Asked Questions

What currency does UNREAL SKIN use?

Store prices are displayed in AED.

Where do I see delivery timing and shipping cost?

Available delivery options, charges where applicable, and the estimated arrival window are shown during checkout based on your address and selected item.

How can I track my order?

Sign in to your customer account or open the UNREAL Assistant. When Shopify has fulfillment and carrier tracking for your order, the assistant can show it to the signed-in customer.

How do I get help with an order?

Use the UNREAL Assistant or Contact page. Include your order number and a description of the issue.

How should I use LUMIÈRE™?

Follow the supplied instructions and the usage/safety guidance shown on the product page. LUMIÈRE™ is a cosmetic beauty device and is not intended to diagnose, treat, cure or prevent disease.

Can I request a return?

Contact support before sending anything back. Return eligibility and the available resolution depend on the order, product and condition.